Privacy Policy

1. Introduction

NeutralObservatory ("we," "our," or "us") pledges to safeguard your privacy. This document details our policies on the collection, use, exposure, and protection of your data when engaging with our website neutralobservatory.sbs or utilizing our yacht rental services.

Your use of our offerings implies your agreement to the data handling practices laid out in this document. This policy is in line with current privacy legal frameworks, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

We gather personally identifiable details that you willingly provide to us during interactions such as:

• Reserving a yacht
• Contacting us through our website or by phone
• Signing up for our newsletter
• Completing our website's forms
• Taking part in surveys or contests

We may gather information like:

• Your name and method of contact, such as email, telephone, and address
• Billing details (processed securely by third-party gateways)
• Your yacht rental preferences and requirements
• Details of an emergency contact
• Any dietary specifics or health-related information, if disclosed to us

2.2 Automatically Collected Information

When you browse our website, we automatically record data regarding your device and how you interact with our site:

• Your IP address and locale specifics
• Your browser category and its version
• Webpages you visit on our site and the duration of your visit
• Sites that directed you to ours
• Details about your device, such as type and screen resolution

2.3 Cookies and Tracking Technologies

To augment your experience on our website, we make use of cookies and analogous tracking systems. These tools are utilized to:

• Remember your site preferences
• Analyze site engagement and performance
• Deliver tailored content
• Enhance the services we offer

You can manage your cookie preferences through your browser settings or our cookie consent framework.

3. How We Utilize Your Information

The collected data is used for purposes such as:

• Service Provision: For facilitating yacht rental services, confirming reservations, and maintaining communication about your booking
• Client Support: To address queries and provide necessary support
• Billing: For transaction handling and invoicing processes
• Protection: To ensure operational safety and prevent deceitful activities
• Promotion: For sending you marketing messages and updates, provided we have your consent
• Site Enhancement: To evaluate usage data and boost our website's usability
• Legal Adherence: To abide by prevailing legal requirements

4. Disclosure and Sharing of Information

We do not engage in the sale, trade, or leasing of your personal details to others. Nonetheless, we might share your information under these scenarios:

4.1 Service Partners

We may disclose details to third-party partners who support us in tasks such as payment processing, website upkeep, email delivery, performance analytics, and client service.

4.2 Legally Mandated Disclosure

Your data could be revealed if laws demand it or if it's necessary for legal proceedings, to respond to emergencies, or to probe suspected fraudulent or illicit acts.

4.3 Business Transfers

In cases like a merger, acquisition, or asset sale, your personal data could be transferred as part of the deal.

5. Security of Data

We employ suitable physical, administrative, and technological measures to safeguard your personal details against unauthorized entry or dissemination, as well as against accidental loss or alteration. Such safety precautions include encryption, secure servers, and employee guidance.

However, since no data transfer or storage method can be guaranteed to be invulnerable, we cannot assure full security of your data.

6. Retaining Data

Your personal data is retained only as long as it is necessary for the objectives it was amassed for, or as mandated by law. Standard retention durations are:

• Yacht reservations: 7 years (for tax/legal purposes)
• Promotional communications: Until you opt out or request deletion
• Website metrics: 26 months
• Customer service: 3 years from the last exchange

7. Your Choices and Rights

Your rights encompass accessing, correcting, eliminating (as permitted by law), porting your data, opting out of marketing, and dictating cookie usage. You can assert these rights by reaching out to us through the details provided subsequently.

8. Third-Party Services

8.1 Google Analytics

We utilize Google Analytics for understanding how you interact with our site. You have the option to opt out through Google's dedicated Browser Add-on.

8.2 Social Media Connections

Links to various social media platforms may appear on our site, each governed by their individual privacy policies.

8.3 Transaction Processors

All payment undertakings are conducted by payment processors that adhere to the standards set by the Payment Card Industry Data Security Standard (PCI DSS).

9. International Information Transfers

Your data might be transferred to, and managed within, countries other than Spain. Rest assured, we take the necessary measures as prescribed by privacy laws to ensure the protection of your information.

10. Protecting Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly gather their data. If it comes to your attention that such information has been submitted to us, please get in touch with us immediately.

11. Updates to this Privacy Policy

Changes to our Privacy Policy may occur as business practices evolve or legal obligations arise. Updates will be communicated through the revised policy on our website, by email to registered users, or via a notice on our site. Continuation of service utilization after the stated effective date indicates acceptance of the adjusted terms.

12. Ways to Contact Us

If you have inquiries or concerns regarding this Privacy Policy or our handling of data, please contact us via:

13. Compliance with Google Ads User Consent Policy

We adhere to Google Ads user consent specifications. Adjustments to your cookie and tracking preferences can be altered any time within our cookie settings panel.